Refund Policy

Version: 1.0    Effective date: [05/01/2026]

1. General provisions

This Refund Policy describes the refund terms for PraeDeals digital products and subscriptions sold through Paddle (Merchant of Record).

If you purchased through Paddle, refunds are requested and processed via Paddle in accordance with the refund window described below.

By paying for services on the Platform, the user confirms acceptance of this Policy.

2. Refunds for SaaS services (Paddle)

Purchases of PraeDeals SaaS services (subscriptions and one-off digital products) are processed by Paddle, which acts as Merchant of Record for these transactions. This page describes the refund rules for transactions processed via Paddle checkout.

Refund window: a buyer may request a full refund within 14 calendar days of:

• the date of a one-off transaction; or
• the date on which a subscription was last renewed.

Refunds are issued to the original payment method. Once approved, the refund will be processed without undue delay and, where applicable, no later than 14 days after the refund decision.

How to request a refund: please use the refund options available in your Paddle receipt email / buyer portal, or contact our support and provide your Paddle order number and the email used at checkout. We will assist with the request and, where required, coordinate with Paddle.

3. Disputes and chargebacks

If you have a billing dispute, please contact support first so we can help resolve it. Paddle may issue a refund to prevent a chargeback, in line with its rules and risk procedures.

Contacts

For refunds, cancellations, or billing questions related to purchases processed via Paddle, please use the links in your Paddle receipt email (Buyer portal) or contact Paddle support.

For questions about Platform functionality (non-billing), please contact PraeDeals support at: support@praedeals.com.