Customer Support

Version: 1.0 Effective date: 05/01/2026

Document Customer Support Channel Email Timeframes As required by law

User support is provided exclusively via email. Requests are reviewed within the timeframes established by applicable law, taking into account the type of service and the role of the relevant merchant.

1. General provisions

This document sets out the procedure for providing user support on the PraeDeals platform (the “Platform”) regarding the use of services, payments, and other inquiries.

User support is provided within the scope of PraeDeals’ functions and responsibilities, taking into account the role of payment service providers.

2. Support channels

User support on the Platform is provided exclusively via email.

Support contact address: support@praedeals.com

3. Request handling procedure

User requests are reviewed within the timeframes established by applicable law and/or the rules of the relevant payment provider, taking into account the nature of the request, the type of service, and the obligations of the relevant merchant.

PraeDeals uses reasonable efforts to review user requests in a timely manner; however, it does not set fixed response times unless otherwise expressly required by applicable law or the rules of the relevant payment provider.

4. Allocation of responsibility by service type

4.1. SaaS services

For matters related to subscriptions, payments, refunds, and invoices for SaaS services, the user may be referred to the payment provider Paddle, which acts as Merchant of Record (merchant) for such transactions.

All matters related to advertising services, including payment, refunds (if applicable), and provision of services, are handled directly by PraeDeals as the merchant for such transactions.

4.2. Advertising services

All matters related to advertising services, including payment, refunds, and performance of services, are handled directly by PraeDeals.

5. Service unavailability and technical issues

In the event of technical failures, access errors, or other issues when using the Platform, the user may send a request to the support address.

Requests are reviewed in accordance with applicable law.

6. Final provisions

User support is provided for informational and organizational purposes and does not constitute legal advice.

Final decisions regarding payments and refunds are made by the relevant merchant within the scope of its responsibility and applicable law.

PraeDeals

E‑mail: [support@praedeals.com]